Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the E-biz Ecommerce Management System, our website e-biz.co.ke, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

E-biz provides software that lets businesses manage products, orders, customers, payments, and marketing across online, in-store, and WhatsApp channels. We may add, change, or remove features over time.

2. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You must be at least 18 years old and able to enter into a binding contract.

3. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• sell prohibited or illegal goods or services;
• attempt to gain unauthorised access to the Service or disrupt its operation;
• reverse-engineer, resell, or sublicense the Service except as permitted; or
• infringe the intellectual-property or privacy rights of others.

4. Subscriptions & payment

• Paid plans are billed in advance on a recurring basis through our payment partners (M-Pesa, Pesapal, Paystack, or card).
• Fees are exclusive of applicable taxes unless stated otherwise.
• Unless required by law, fees already paid are non-refundable. See our Refund Policy for details.
• We may change pricing on reasonable notice; changes take effect on your next billing cycle.

5. Your content and data

You retain ownership of the data and content you submit to the Service. You grant us a limited licence to host and process that content solely to operate and provide the Service. You are responsible for the legality of your content and for complying with the laws that apply to your business and your customers.

6. Intellectual property

The Service, including its software, design, and trademarks, is owned by E-biz and its licensors and is protected by law. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

7. Third-party services

The Service integrates with third-party providers (such as payment gateways and messaging platforms). Your use of those services is governed by their own terms, and we are not responsible for them.

8. Availability

We work hard to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, security, or legal reasons.

9. Suspension & termination

You may cancel at any time from your account. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to E-biz or others. On termination, your right to use the Service stops; we may delete your data after a reasonable period.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, E-biz will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose.

12. Indemnity

You agree to indemnify E-biz against claims arising from your use of the Service, your content, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you may have.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here and, where the changes are material, notify you. Continued use of the Service after changes take effect means you accept them.

15. Contact

Questions about these Terms? Email hello@e-biz.co.ke.